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babyTEL Cloud PBX

Connect your offices, telecommuters and remote teams anywhere in the world

  • Users can connect their phones anywhere through an Internet connection
  • A single administrator can set up and manage multiple locations
  • Virtual local numbers from the U.S., Canada and worldwide bring you closer to your customers

You want your people connected. We connect people!


From a global service provider based in Montreal

  • babyTEL offers voice and fax cloud-based services Canada, the U.S., Europe and Australia
  • Technology built in-house means that we can adapt and apply it quickly to meet your needs
  • We focus on quality, reliability and putting the customer first

Let us be your telecom makeover advisers. We’ll make you look even better!


Your account - easily managed and controlled through our intuitive online portal

  • Easily configure and manage your services online
  • Track your service costs and call history in real time
  • Users can easily access and control personal settings

It's easy to set up and manage yourself. Still, if you prefer, we’ll set it up for you!

With the ROAMbaby app, never miss a call – unless you want to

  • Our ROAMbaby app runs on smartphones, tablets and computers, connected through Wi-Fi or a cell carrier data link
  • The app supports dial-by-extension, transfer and conferencing, plus the many features of the native cell phone like contacts and call log
  • For the office desk, if ROAMbaby has not completely replaced it, expect our desk top phones to provide exceptional sound quality and features

Our customers REALLY, REALLY LIKE US. Why?

  • Our customers love the support we provide, how fast we react to their needs and how we take action on feedback
  • Our customers love the quality, reliability and options like service continuity and high availability, plus all the extras
  • The expertise we have and the knowhow we share

And a bunch of really, really cool features and stuff that makes them go ‘yeah baby’!


ROAMbaby is an enterprise-worthy soft phone app. providing all the benefits of a desktop phone and even more. Connection is through Wi-Fi or a cellphone carrier’s data link. When working in conjunction with our cloud business phone solution all the features expected on the desktop phone are replicated on the app. These include:

  • Three- or four-digit extension dialing
  • Call transfer – Options for supervised and unsupervised
  • Conferencing – Up to four person or larger ad-hoc conferences can be set up from ROAMbaby


On ROAMbaby, we have also replicated native smartphone features including:

  • Contacts
  • Call log
  • Direct dialing from contacts or call logs

ROAMbaby features are provided in a more user friendly way than experienced with even the best IP desktop phone. ROAMbaby works on multiple platforms:



  • iPhone

  • Android

  • Blackberry

With ROAMbaby on your smartphone, you can always have a direct connection to the office. You will appreciate the ability to leave your desk and still have your phone with you, whether in the next office or on the next continent.


  • iPAD & Android Tablets

Try ROAMbaby on an iPad or Android tablet. Depending on the tablet, it may be able to replace a desktop phone for many users. Making it even easier to take your office anywhere.

Personal Computers

  • Windows 7 & 8

  • Apple iOS

The ROAMbaby for the PC is clearly a winner in work environments where a user is often tied to their Computer.

Call Queue

A call could be a prospect, a partner or a customer that needs your help!

An unanswered call could mean a missed opportunity or a lost customer.

With call queues, you can manage large call volumes and minimize missed calls.

Give your callers the positive experience they deserve and the option to wait for a representative to answer, or just leave a voicemail message.

How it Works
  • Add a call queue to support sales, customer service, or admin teams.
  • Manage who gets the calls on the call queue through your babyTEL portal.
  • Include it in your company greeting (Press 2 for Customer Support, Press 3 for Sales).
  • The queued calls are distributed to the next available answering agent in the order received.
  • Choose a call queue size that suits your needs. Call queues come with on hold capacities of 2, 4 or 6 callers. Larger capacities available on request.
  • Callers can leave voicemail when no answering agent is available or if they no longer wish to wait on the line.
  • Add, Modify or Remove call queues as needed for your business.

Call Queueing is an add-on service Purchase Call Queue licences via the babyTEL Store of the online account portal. There is a monthly recurring charge of $14.95 per Call Queue and a $0.03 charge for each minute of hold time in the queue.

A Better Business Phone Solution

Benefit from a better business phone solution without the hassle of on-premise PBX procurement, setup and support process.

Quality and Reliability

Your business can rely on our in-house designed high-availability infrastructure, thanks to redundancy, security, optimization and around-the-clock monitoring.
Access to an automated attendant that responds to voice commands.

Multiple Locations Serviced

Connect multiple office locations, home workers and road warriors, to the same centrally-managed IP-PBX.

Free Calls

Make FREE calls to your enterprise users or other babyTEL users anywhere in the world – without paying long distance charges.

Virtual Numbers

Set up a unique, local phone number wherever you do business. Create local numbers for each office or employee. You can also keep your existing number.

Simultaneous Ringing

Your desktop phone and ROAMbaby phones all ring simultaneously – You pick up on the phone that is convenient. You may even opt to have ROAMbaby replace your desktop phone.

ROAMbaby App

Our ROAMbaby apps, for smartphones, tablets, and PCs provide full desk-top capability including dial by extension, call transfer, and setting up a conferences.

Voicemail Transcription

Receive a text transcription of your voicemail along with the audio attachment right in your email. Now you can search your voice messages as you do emails. Save time and quickly respond to messages no matter where you are. Voicemail Transcription service is fully automated.

More features

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Business Phone

For anyone who wants the features of an enterprise phone service, without installing a switch

Choose our Business Phone Service and get:

  • All the expected features – as if you had installed an on-premise switch
  • A telephone number for your company, and individual numbers for every user
  • An automated attendant for your business, programmable to your needs

Mix and match extension service plans to suit the calling needs of your users


All-In Extension

Ideal for regular users who want all the standard features at a fixed monthly cost

  • Unlimited incoming calls
  • Unlimited local and long distance calling to Canada & USA1


Lite Extension

Ideal for light users, conference rooms and common areas

  • 100 minutes of calls across Canada & USA1
  • 3.0 ¢/ minute for excess minutes to Canada & USA.1

Check our low international rates

1. Excludes Nunavut, Northwest Territories, Yukon, Alaska

* Taxes, regulatory fees and other applicable charges are extra

User experiences

Users benefit in many wonderful ways. Tell us about your experience here or email us at userexperience@babytel.net

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  • All standard features included, no surprises!